PAYA

Returns: We share pictures or videos of your ordered furniture for confirmation before shipping, and, as a policy, we do not accept returns.

Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will guide you through the return process and arrange for a replacement or refund.

• Change of Mind: Unfortunately, we do not accept returns for a change of mind. We encourage you to carefully review your order before completing the purchase. If you have any questions about a product, feel free to contact our customer service team online for assistance.

Refunds: Refunds will be issued in the following scenarios:

• Defective or Damaged Products: If your product is deemed defective or damaged and cannot be replaced, we will issue a refund minus any shipping costs incurred.

• Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Refunds for canceled orders will be processed within 7-10 business days.

Please note that PAYA reserves the right to refuse returns or refunds that do not meet the above criteria.